At ZoomRide, we are committed to providing a seamless shopping experience with fast & free shipping and a hassle-free return process for eligible products.

πŸ“¦ Shipping Information

βœ… Free & Fast Shipping

  • Free Standard Shipping on all orders, excluding certain remote areas.
  • Orders are shipped from our warehouse based on product availability and the closest shipping location.

πŸš› Shipping Carriers & Tracking

  • We use trusted carriers like UPS & FedEx Ground to ensure safe and timely delivery.
  • Each order receives a tracking number once shipped.
  • 🚨 Important: Air shipping is not available for lithium-powered items due to regulations.

πŸ“† Shipping Schedule

  • In-stock orders are processed within 24-48 hours (Monday to Friday) after payment clearance.
  • Orders placed from Friday to Sunday will be dispatched the following week.

πŸ”„ Return & Refund Policy

We understand that sometimes returns are necessary. Our 14-day return policy allows you to request a return for eligible items.

βœ”οΈ Eligibility for Returns

You may return a product if:
βœ… It arrives defective or incorrect.
βœ… It has significant shipping delays beyond our standard processing times.

πŸ’° Restocking Fee

A 10% restocking fee applies in the following cases:

  • The customer changes their mind.
  • The order is canceled after shipping.
  • The customer refuses to accept the delivery.

πŸ›‘ No restocking fee will be charged if the return is due to an error on ZoomRide’s part.

πŸ”„ Return Procedure

1️⃣ Request Authorization: Before returning any product, you must obtain a Return Merchandise Authorization (RMA) Code and provide the reason for the return.
2️⃣ Condition of the Item: Returned products must be unused, undamaged, and include all original materials and the invoice.
3️⃣ Inspection & Refund: Once we receive and inspect the returned item, we will process your refund within 3 business days.

🚚 Who Pays for Return Shipping?

  • Customer is responsible for return shipping if they change their mind, cancel post-dispatch, or refuse delivery.
  • ZoomRide covers return shipping if the product is defective, incorrect, or delayed due to our error.

πŸ“ž Need Assistance?

For order tracking, shipping inquiries, or return requests, contact us:

πŸ“ Visit Us: 1785 Rue Berri, MontrΓ©al, QC H2L 0B1
πŸ“§ Email: info@zoomride.com
πŸ“ž Call: (438) 876-2736
πŸ“± Connect with Us: Facebook | Instagram | YouTube | TikTok

We’re here to help! πŸš€

FreeMotion is now ZoomRide! Same trusted quality, new name, and an even better riding experience. Explore the future of electric mobility today!

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