At ZoomRide, we are committed to providing a seamless shopping experience with fast & free shipping and a hassle-free return process for eligible products.

📦 Shipping Information

✅ Free & Fast Shipping

• Free Standard Shipping on all orders, excluding certain remote areas.
• Orders are shipped from our warehouse based on product availability and the closest shipping location.

🚛 Shipping Carriers & Tracking

• We use trusted carriers like UPS & FedEx Ground to ensure safe and timely delivery.
• Each order receives a tracking number once shipped.
• 🚨 Important: Air shipping is not available for lithium-powered items due to regulations.

📆 Shipping Schedule

• In-stock orders are processed within 24-48 hours (Monday to Friday) after payment clearance.
• Orders placed from Friday to Sunday will be dispatched the following week.

🔄 Return & Refund Policy

We understand that sometimes returns are necessary. Our 14-day return policy allows you to request a return for eligible items.

✔️ Eligibility for Returns

You may return a product if:
✅ It arrives defective or incorrect.
✅ It has significant shipping delays beyond our standard processing times.

💰 Restocking Fee

A 10% restocking fee applies in the following cases:

• The customer changes their mind.
• The order is canceled after shipping.
• The customer refuses to accept the delivery.

🛑 No restocking fee will be charged if the return is due to an error on ZoomRide’s part.

🔄 Return Procedure

1️⃣ Request Authorization: Before returning any product, you must obtain a Return Merchandise Authorization (RMA) Code and provide the reason for the return.
2️⃣ Condition of the Item: Returned products must be unused, undamaged, and include all original materials and the invoice.
3️⃣ Inspection & Refund: Once we receive and inspect the returned item, we will process your refund within 3 business days.

🚚 Who Pays for Return Shipping?

• Customer is responsible for return shipping if they change their mind, cancel post-dispatch, or refuse delivery.
• ZoomRide covers return shipping if the product is defective, incorrect, or delayed due to our error.

📞 Need Assistance?

For order tracking, shipping inquiries, or return requests, contact us:

📍 Visit Us: 1785 Rue Berri, Montréal, QC H2L 0B1
📧 Email: info@zoomride.com
📞 Call: (438) 876-2736
📱 Connect with Us: Facebook | Instagram | YouTube | TikTok

We’re here to help! 🚀