How can we help you?

Shipping Assistance

We partner with trusted carriers to ensure safe and timely delivery. Since shipments are under the customer’s name, it’s often faster and easier to contact the carrier directly for updates or issues.

If you’re unable to resolve the issue with the carrier, feel free to reach out to us, and we’ll be happy to assist.

📦 Carrier Support Contacts:

🔍 Order Tracking

Once your order has been processed and shipped, you will receive a confirmation email with a tracking number to monitor your shipment.

If your order has not shipped within three business days, you will receive an email update. Possible reasons for a delay may include:
✔️ High order volume during peak seasons
✔️ Items in your order are on backorder (within 72 hours)
✔️ Items are temporarily out of stock due to demand
✔️ Shipping address is outside the continental United States
✔️ Payment verification issues

📢 Order Processing & Shipping Times

We process most in-stock orders within 24-48 hours (Monday to Friday). Orders placed between Friday and Sunday will be dispatched the following week.

✅ Standard Shipping: 3-5 business days + 1-3 business days for processing
✅ Personalized Products: 3-5 business days + 2-6 business days for processing

🚀 Fast & Free Shipping Across Canada & the USA

Free Standard Shipping applies to all domestic orders, excluding Alaska, Hawaii, and remote territories.
Orders are shipped from our U.S. or Canadian warehouses, depending on availability and the closest fulfillment center.
We use trusted carriers like UPS & FedEx Ground to ensure timely deliveries. Please note that air shipping is not available for lithium-powered items.

📦 Returns & Refunds

We offer a 14-day return window for eligible products.

🔹 Eligible Returns: Defective, incorrect, or significantly delayed items
🔹 Restocking Fee (10%) Applies If:

The customer changes their mind
The order is canceled after shipping
The customer refuses delivery

🛑 No restocking fee if the return is due to our error.

📩 How to Return:
1️⃣ Request a Return Merchandise Authorization (RMA) Code before shipping your item back.
2️⃣ Ensure the product is in new condition, undamaged, and includes all original packaging.
3️⃣ Once we inspect the returned item, refunds are processed within 3 business days.

🚚 Return Shipping Costs:

If the return is due to a customer decision, return shipping costs apply.
If the return is due to our mistake, we cover the return shipping.

📞 Need Assistance?

📍 Visit Us: 1785 Rue Berri, Montréal, QC H2L 0B1
📧 Email: info@zoomride.com
📞 Call: (438) 876-2736
📱 Connect with Us: Facebook | Instagram | YouTube | Twitter

For order tracking, shipping inquiries, or return requests, please Contact Us if you need additional assistance or further support. We’re here to help!